Let's start with safety...

Is your vehicle safe to drive?*

Enter the vehicle rego*

Enter the vehicle rego state*

Email address* (for correspondence and claim tracking access)

An access code will be sent to the provided email address for security and verification purposes.
Access to the provided email account is required to proceed

new_claim_step2

No. My vehicle is not safe to drive

(Change)

Step 1:

If you or any person is injured or in danger please immediately call

Step 2:

As the vehicle will require a tow / transport, you must call immediately.

Custom Fleet will arrange for towing / transport on your behalf.
Our Accident Management Experts will support you through the initial claim lodgement process over the phone.

existing_claim_step1

Let's start with your email...

Enter your email

An access code will be sent to the provided email address for security and verification purposes.
Access to the provided email account is required to proceed

REGISTRATION VERIFICATION ERROR

The vehicle registration provided does not match our system.

Please re-enter registration and try again.

Please contact the Custom Fleet AMS team
during business hours should you require details of this claim.

(Mon to Fri 7:30am - 6:00pm AEST)
and/or

EMAIL VERIFICATION ERROR

The email address seems invalid.

Please re-enter email and try again.

Please contact the Custom Fleet AMS team
during business hours should you require details of this claim.

(Mon to Fri 7:30am - 6:00pm AEST)
and/or

Access Code sent

We've sent you an email with the access code

Retrieve the code from the email and return to this page to access your claim.

If you do not find the email, please check your junk mail folder.

For security reasons this code will expire in 10 minutes from the time of sending.

YOUR ACCESS CODE IS INCORRECT

The correct code was sent to your provided email address. Check your junk mail folder if you cannot find the email.

Please re-enter the correct code and try again.

Please contact the Custom Fleet AMS team
during business hours should you require details of this claim.

(Mon to Fri 7:30am - 6:00pm AEST)
and/or

This Vehicle Contract Does Not Include AMS

The Vehicle Rego
null

Is not found within our Accident Management Services listing. Please check this rego is correct and try again.

If rego is correct, this vehicle contract may not include accident management. Please contact the Custom Fleet AMS team
during business hours.

(Mon to Fri 7:30am - 6:00pm AEST)
and/or

This Vehicle Contract Does Not Insurance info or Expired

The Vehicle Rego
null

Is not found within our Accident Management Services listing. Please check this rego is correct and try again.

If rego is correct, this vehicle contract insurance info is not up to date. Please contact the Custom Fleet AMS team
during business hours.

(Mon to Fri 7:30am - 6:00pm AEST)
and/or

Privacy Collection Notice

Custom Fleet collects the personal information submitted in this Accident Claim Portal ("Portal") in order to:

provide vehicle incident or accident management services to the organisation identified in this Portal;
make a vehicle insurance claim in relation to the identified vehicle;
coordinate and manage repair for a vehicle involved in an incident; and/or
provide vehicle incident or accident reporting to Custom Fleet’s customer.

We may share personal information collected with:

vehicle repair service providers to obtain a quote for any repairs required to the identified vehicle; and/or
insurance companies to make an insurance claim in relation to the identified vehicle.

Custom Fleet may disclose personal information to recipients located outside Australia where an insurance company is located or has operations overseas. Where Custom Fleet disclose personal information to overseas recipients, we will maintain compliance with the Privacy Act.

If you choose not to provide all the information that is requested in this Portal, then your request will not be processed and we will not be able to provide vehicle incident or accident management services to the organisation identified in this Portal, make an insurance claim or manage repairs for the identified vehicle.

Please refer to our Privacy Policy, for information about how personal information collected will be handled by Custom Fleet or how you can submit a question or a complaint, request access or correction of any personal information you have provided to Custom Fleet.

I have read and understood the above and consent to the collection, use, and disclosure of my personal information.

Decline